Complaints Management
Feedback and Complaints Management
Customer and business partner satisfaction is a key priority for imx Solutions GmbH. Complaints, concerns and feedback provide valuable input that helps us evaluate the effectiveness of our products, services and business processes and identify opportunities for continuous improvement.
We therefore encourage customers, business partners and other interested parties to share complaints, concerns, observations and suggestions for improvement with us.
How to contact us
Complaints, concerns and feedback should preferably be submitted by email. Alternatively, they may be sent by post using the contact details below:
Email: feedback@imx-solutions.de
imx Solutions GmbH
– Feedback –
Voltastraße 5
13355 Berlin / Germany
What can be reportet?
We welcome complaints, concerns and feedback relating to our products, services and business processes.
Reports may also relate to potential risks, concerns or violations regarding human rights, environmental matters or responsible business conduct.
How do we handle your feedback?
All complaints and reports received are recorded, reviewed and, where appropriate, forwarded to the relevant responsible functions within imx Solutions GmbH for further assessment and action.
Where contact details are provided, we will acknowledge receipt of the report and may contact the reporting person if additional information or clarification is required.
Once the review has been completed, we will, where possible and appropriate, provide information on the outcome and any corrective or improvement actions taken.
The information and insights gained from complaints, concerns and feedback are used to identify potential causes, evaluate the need for corrective action and continuously improve our products, services and business processes.
Confidentiality and data protection
We treat complaints, concerns and reports confidentially. Personal data is processed only to the extent necessary to communicate with the reporting person and to review, investigate and handle the matter concerned.
Access to such information is restricted to persons who require it for the appropriate handling of the matter. Personal data is processed in accordance with applicable data protection laws and requirements.
Protection against retaliation
Anyone who raises a complaint, concern or report in good faith must not suffer any inappropriate disadvantage or adverse treatment as a result of doing so.
imx Solutions GmbH does not tolerate retaliation against any person who raises concerns or reports potential issues or violations in good faith.